Dave's Guns

[jlsalc]

I would like to have a formal review of the quality of service at Dave's Guns in Alamogordo New Mexico. I'll start with a recent purchase I made.

On June 8, 2010 my son graduated from the Police Academy in Hobbs. I purchased a Knoxx Stock and Power Pack for my son's Mossberg as a graduation gift. Eighteen days later my son tried it out for the first time. After 6 rounds were fired the stock collapsed and did not return to it's full position. It appeared that the spring had disengaged or collapsed. My son went to Dave's Guns and asked for an exchange since it was less than three weeks old and had not been used but once. Dave stated that he would have to contact the factory. His return policy is as such: all items returned had to be in proper working condition in the original package as to re-sell said item. I posed this question. What was the benefit of buying local if you had to contact the company (BlackHawk) for a replacement of a defective item. I would have the same service, if not better if it were purchased through the internet. I do realize it helps the local economy, but you cannot stand behind that shield to answer you short comings as a local vendor. I for one will not step foot in this store again.

I know this was lengthy, but I appreciate all who read especially local community members who will head this warning.

***Do NOT expect good service when you walk into Dave's Guns***

[Bman505]

I have had similar experience. Not my favorite place to shop!

[Colt 45]

I haven't been in Dave's Guns in several years. All of my experiences were bad. I went back several times, thinking that my previous experience was an anomaly. No more. I am sorry for what happened to you.

Max

[Descreet38]

One of the things to ensure you do is to inform BlackHawk of their policy. I am sure they would be interested in one of their dealers treating a valued customer in this manner.

[jlsalc]

Originally Posted by Descreet38

inform BlackHawk of their policy

I plan on doing exactly that. Hopefully this will trickle down. Dave's Guns had two available, both with so much dust on them it was apparent that no one was going to miss the second while they replenished stock.

[357 S&W]

I agree that they have very poor customer service. Anytime I walked in there I felt like I was not welcomed and when I ask some questions the response are usually curt. I took a shotgun in there once to see if he was interested in it. He asked me what I wanted for it and I told him the best price I can get. He gave it back to me and said he was not interested.

He is my last place I go to when looking for things.

[Colt 45]

I hate to slam a business but that is the way I have been treated every time. There is no reason for it. I figure that they just don't care if they get my business, so if I can't find what I am looking for there, I order online. Thank God that is an option. I too, would rather buy locally but only from those who appreciate my business.

Max

Originally Posted by 357 S&W

I agree that they have very poor customer service. Anytime I walked in there I felt like I was not welcomed and when I ask some questions the response are usually curt. I took a shotgun in there once to see if he was interested in it. He asked me what I wanted for it and I told him the best price I can get. He gave it back to me and said he was not interested.

He is my last place I go to when looking for things.

[Sam]

You can get away with that when you are the only game in town.

[Bman505]

There is that new place at the La Luz gate road. It used to be the Tularosa trading post. I haven't been there yet but have heard nothing but good things from them.

[jlsalc]

I purchased my Glock27 from them and my son purchased an AR there. Good deals and good people to work with. They have limited stock, but I assume they could get anything you wanted if you were willing to wait for an internet purchase anyway. I would highly recommend them. Ricochet Sports is there name.